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Payment holds and checkout flow behaviour

15-minute buffer for player app checkout.

Behaviour:

  • Users who book via the Player App have 15 minutes to complete checkout.
  • During that time, the court is held and shown in orange.
  • The system ensures that payment methods with longer authorisation times (PayPal, credit card) will not be cancellled.
  • If no payment is received, the slot is automatically released.

Admin Tip: Never overwrite orange blocks unless you're certain the user has abandoned checkout.