---
title: How do I use the Occupancy Dashboard?
description: How do I use the Occupancy Dashboard in the bookaball system?
---
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1. [bookaball](https://knowledge-base.bookaball.com/en?hsLang=en)
2. [Occupancy dashboard](https://knowledge-base.bookaball.com/en/occupancy-dashboard?hsLang=en)
September 25, 2026
# How do I use the Occupancy Dashboard?
## The Occupancy Dashboard gives you a clear overview of your club's bookings for the day, week or month. From here, you can quickly create new reservations, edit existing bookings, or cancel them without leaving the dashboard.
### **Create a new reservation**
You can create reservations directly from the **Occupancy Dashboard** in the Admin Panel.
1. Navigate to **Occupancy** in the Admin Panel.
2. Select the **date**, **court**, and **time slot** where you would like to create a reservation.
3. Click the **+** icon next to the available court.
4. Check the selected **date** and **start time**.
5. Choose the **reservation duration**, for example 90 minutes.
6. Select the reservation type:
- **A User** – create a standard reservation for a player.
- **A Shared Match** – create an Open Match that other players can join.
7. Select the player for the reservation.
8. Choose the preferred **payment method**:
- **Online** – the player can complete the payment online.
- **On location** – the player will pay directly at the club.
9. The reservation price is automatically calculated based on your configured pricing rules.
10. Click **Create Reservation** to complete the booking.
**Tip:** When **Send notification** is enabled, the player automatically receives a confirmation email. If online payment is selected, the email also includes a payment link.
### **Manage an existing reservation**
You can manage existing reservations directly from the **Occupancy Dashboard**.
Click a reservation in the calendar to open the **reservation preview**. From here, you can view the reservation details and access the available actions.
### **Change the court**
To move a reservation to another court:
1. Open the reservation.
2. Click the **three-dot menu (⋮)**.
3. Select the option to change the assigned court.
4. Select the new court and confirm your changes.
### **Cancel a reservation**
Both **upcoming and ongoing reservations** can be cancelled directly from the reservation preview.
1. Open the reservation you want to cancel.
2. Select **Cancel booking**.
3. Choose how you want to handle the refund:
- **Refund in credits** – return the relevant amount to the player as credits.
- **No refund** – cancel the reservation without issuing credits.
4. If the reservation contains multiple players, select which players should receive a credit refund.
5. Review the **total refund amount**.
6. Confirm the cancellation.
When multiple players are selected for a credit refund, the refund amount is automatically split equally between them.
### **Manage outstanding payments**
If a reservation contains outstanding online payments, you can manage these directly from the reservation preview.
Select **Manage payment** to see the payment status of the players in the reservation. From here, you can:
- **Send a payment link** to one or multiple players with an outstanding online payment.
- **Mark a player as paid** if their payment was received outside bookaball, for example via cash or POS.
- Select individual players when only certain participants still need to pay.
- See which players have already paid.
A payment link can only be sent to players with an **outstanding online payment**. Players who are set to **pay on location**, for example, cannot receive a payment link.
Once all players have paid, the **Manage payment** option is automatically disabled.
### **Add notes**
You can also add notes to a reservation from the reservation preview. This can be useful for keeping additional information about the booking available to your team.
Managing reservations from the Occupancy Dashboard allows your team to create bookings, make changes, handle cancellations and refunds, and follow up on outstanding payments directly from the calendar.
- [Getting started](https://knowledge-base.bookaball.com/en/getting-started?hsLang=en)
- [Occupancy dashboard](https://knowledge-base.bookaball.com/en/occupancy-dashboard?hsLang=en)
- [Credits](https://knowledge-base.bookaball.com/en/credits?hsLang=en)
- [Events](https://knowledge-base.bookaball.com/en/events?hsLang=en)
- [Discounts and segments](https://knowledge-base.bookaball.com/en/discounts-and-segments?hsLang=en)
- [Push notifications and in-app messages](https://knowledge-base.bookaball.com/en/push-notifications-and-in-app-messages?hsLang=en)
- [Bookings](https://knowledge-base.bookaball.com/en/bookings?hsLang=en)
- [Payments](https://knowledge-base.bookaball.com/en/payments?hsLang=en)
- [User section](https://knowledge-base.bookaball.com/en/user-section?hsLang=en)
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